Introduction: From Institutional Prosperity to Global Leadership
Amid the institutional prosperity witnessed by the Kingdom of Saudi Arabia, the Zakat, Tax and Customs Authority continues to establish itself as one of the most ambitious government entities in achieving institutional excellence. This direction aligns with a comprehensive national movement led by Vision 2030, which aims to raise maturity levels, enhance performance efficiency, and accelerate the implementation of impactful national initiatives.
The Zakat, Tax and Customs Authority recognized early on that true transformation goes beyond technology adoption; it requires strengthening administrative infrastructure and organizational capabilities. As a result, the Authority adopted the P3M3 Model as a standardized framework to assess and enhance its institutional maturity in managing projects, programs, and portfolios.
Developed by Axelos, the P3M3 Model is an internationally adopted framework used to evaluate how mature organizations are in managing projects, programs, and portfolios. Its widespread use is attributed to its structured approach, adaptability, and proven impact on institutional development.
The adoption of this model by the Zakat, Tax, and Customs Authority enabled it to assess its organizational readiness, identify areas for improvement, and establish a clear roadmap that enhances its ability to implement strategies effectively.
The Zakat, Tax and Customs Authority made a strategic decision to adopt P3M3 as part of its efforts to achieve the highest levels of institutional efficiency. This is evident in its proactive approach to improving project management and strengthening governance. The decision was driven by several key reasons, including:
Through this adoption, the Zakat, Tax and Customs Authority succeeded in advancing its institutional maturity and reaching higher levels of administrative professionalism.
Adopting the P3M3 model at the Zakat, Tax and Customs Authority contributed to several critical benefits at the governmental performance level, including:
P3M3 provided a clear institutional structure for initiatives. According to a case study published by the Project Management Institute (PMI), a government institution that adopted the P3M3 model improved its tollgate on-time rate from 13% to 98.6% in a short time.
This reflects an actual improvement exceeding 30% in execution efficiency and reduction in delays, confirming that P3M3 is an effective tool in accelerating project delivery cycles, resulting in:
The Zakat, Tax and Customs Authority established a governance framework based on role clarity, process control, and transparency in decision-making, systematically reinforced through P3M3.
The model fostered a results-driven performance culture, prompting the Zakat, Tax and Customs Authority to upskill its employees through professional development programs aligned with P3M3 standards.
Case Study: The Impact of Governance and Its Role in Institutional Excellence
The Zakat, Tax and Customs Authority followed a phased approach in implementing P3M3, which included:
The Authority focused on internal capacity building through
The role of the Zakat, Tax and Customs Authority is not limited to internal implementation of the model. Its experience has become a reference for other entities, as it shares its practices in local and international forums, promotes knowledge transfer, and supports institutional learning.
The Authority’s journey highlights the strength of Saudi public institutions in driving meaningful change and achieving lasting excellence beyond traditional standards.
The P3M3 model aligns seamlessly with the broader framework of Saudi Vision 2030. As governmental maturity increases, the likelihood of achieving national objectives rises. The Zakat, Tax and Customs Authority affirms its commitment to this vision through:
P3M3 supports this transformation by ensuring initiatives are executed with efficiency and sustainability.
International studies indicate that organizations adopting P3M3 achieve:
Accordingly, the experience of the Zakat, Tax and Customs Authority stands alongside top-performing counterparts in countries such as the United Kingdom and Singapore, which have long implemented P3M3.
The Zakat, Tax and Customs Authority aims to expand the application of P3M3 by:
The Authority also strives to become a reference entity for other government bodies seeking to elevate their institutional maturity.
Synexcell, established in 2022, is a Saudi consulting firm with over 20 years of experience in strategic development, establishing centers of excellence, and activating PMOs. The firm supports entities like the Zakat, Tax and Customs Authority by:
With its integrated methodology and focus on aligning vision with execution, Synexcell has achieved tangible results in government excellence projects. It has also helped apply P3M3 in practical ways that improve operational performance and service quality.
Through its collaboration with the Zakat, Tax and Customs Authority, Synexcell contributed to:
This partnership represents a model of integration between local expertise and strategic vision in building high-performing government institutions.
The adoption of the P3M3 model by the Zakat, Tax and Customs Authority was not a transient step but a reflection of an institutional culture rooted in continuous improvement and sustainable excellence. By applying this model, the Authority demonstrates its leadership in government performance and proves that the path to the future begins with self-assessment and a constant drive for advancement.
If you aspire to deliver projects effectively and achieve a leap in institutional performance, partners like Synexcell offer strategic solutions built on the P3M3 model, tailored to your organization’s needs.
You are one step away!
Contact the Synexcell team via the official website or book a professional consultation
https://synexcell.sa
Email: info@synexcell.sa
